FAQ – BABY BADDIES™ Bracelet


IS THE BRACELET COMPATIBLE WITH ALL APPLE WATCH MODELS?

Yes! The band is available in several sizes to fit different generations of Apple Watch (see the " Product Information " section to choose the size that fits your model).

WHAT MATERIAL IS THE BRACELET MADE OF?

The BABY BADDIES™ bracelet is designed with quality materials that combine comfort, durability and style, to ensure a comfortable fit throughout the day.

IS THE BRACELET EASY TO INSTALL?

Absolutely! The fastening system has been designed for quick and easy assembly, without the need for additional tools.

HOW DO I CARE FOR MY BRACELET?

Gentle cleaning with a slightly damp cloth is sufficient. Avoid harsh chemicals to preserve the shine and durability of your bracelet.

DO YOU ALSO SHIP ABROAD ?

Absolutely, we ship worldwide with parcel tracking.

HOW MUCH DOES DELIVERY COST?

Delivery is FREE for all orders over 30 euros in Metropolitan France.

For other countries, fees vary depending on the destination.

WHAT ARE THE PREPARATION AND SHIPPING TIMES?

Orders are shipped within 48 hours.

They are delivered in 2/3/4 weeks for Europe (YOU NEED TO CHANGE)

HOW CAN I CHECK THE STATUS OF MY ORDER?

After an order has been placed, it is sent as quickly as possible to one of our shipping centers, from which your item will be shipped.

We will send you a confirmation email as soon as your package is shipped. You can then track the delivery progress on our website under the "Track my order" tab using your email address and order number.


HOW TO PLACE AN ORDER?

Simply choose your items and click the "ADD TO CART" button. Repeat this for each item, then go to your cart and follow the steps to complete your order and proceed to payment. We will prepare your order and send you an order confirmation email.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept Visa and Mastercard credit cards as well as payments via PayPal. Checks and bank transfers are not accepted.

IS THE PAYMENT SECURE?

Absolutely, our store is completely secure and we use SSL encryption to protect your personal and confidential data. We use the secure payment systems of Stripe and PayPal.

I STILL HAVEN'T RECEIVED MY ORDER, WHAT SHOULD I DO?

Have you received confirmation of shipment for your order? If your order was shipped more than 5 weeks ago, please contact us with your order number, we will launch an investigation and get back to you within 48 hours.

I ordered several items and only received part of my order, is this normal?

Yes, that's perfectly normal. To minimize your wait time, we ship all items separately as soon as they're ready to go. The rest of your order should arrive within the next few days.

I RECEIVED A DAMAGED/DEFECTIVE ITEM, WHAT SHOULD I DO?

We're sorry, unfortunately this can happen. Please contact us, describing the problem and attaching a photo as proof; we'll do our best to find a solution.

I AM NOT SATISFIED WITH MY ORDER, CAN I GET A REFUND?

Absolutely, you have 14 days from the date of receipt of your order to return any product that does not give you complete satisfaction.

You must print the withdrawal form, send it to us by email and return your items to the address indicated (a return number will be provided to you before sending back).

Returns are accepted exclusively by mail to our address, and return shipping costs are your responsibility. These costs will be communicated to you by email in response to your request. Upon receipt, your order will be fully refunded.

For more information, please visit the Returns page.

WHAT ARE THE CONDITIONS TO BENEFIT FROM THE "SATISFACTION OR YOUR MONEY BACK" GUARANTEE?

You must be within 14 days of receiving your order to benefit from the "Satisfied or Refunded" guarantee, you must contact us before any return to follow the indicated procedure and the product must be returned to us in its original condition and packaging.

IN WHAT CASES WILL I NOT BE ELIGIBLE FOR A REFUND?

  1. If the product has been used and is therefore not resalable in its current condition.

  2. If the shipment did not arrive at its destination due to an error in the delivery address provided when the order was placed.

  3. If the returns process has not been followed.

To learn more, we invite you to visit the return page.